Suggestions & Complaints
Employees send requests, suggestions and complaints by name or anonymously. Every record lands in one place and its status is tracked openly.
- Named or anonymous
- Photo and file attachments
- Status tracking
About the module
Employee voices reach management without getting lost
Ikago Suggestions & Complaints lets employees send requests, suggestions and complaints through a secure, traceable and central structure. Internal feedback goes digital and no record gets lost.
The employee picks the type (request, suggestion, complaint) and writes a subject and description. They can hide their name and send it anonymously, and add a photo or file when needed.
Who it is for
For organisations that want to collect employee feedback systematically and never leave it unanswered.
What changes
- No more suggestion boxes or hallway talk
- Anonymity is the employee’s choice
- Every record’s status is visible
Module features
What can you do with Suggestions & Complaints?
Three Request Types
Records are created as a request, suggestion or complaint, with a subject and description.
Named or Anonymous
Employees decide whether their name is shown when they send feedback.
Photos and Files
A photo or document attached to the feedback shows the issue on the spot.
My Records
Employees see everything they sent, by date and with its status.
Central Management
Managers follow, answer and close every record on one screen.
Mobile Feedback
Employees send feedback from their phone, even out in the field.
How it works
The process in 4 steps
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1
Choose
The employee picks the type and writes a subject and description.
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2
Send
They can send anonymously and attach a photo or file.
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3
Review
Management reviews the record and replies.
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4
Follow up
The employee follows the outcome in My Records.
Mobile app
Feedback from the field, too
Suggestion and complaint records are created and tracked easily in the mobile app. Employees give feedback even in the field, and managers follow the whole process without gaps.
- Type, subject and description
- Anonymous sending option
- Record list with status labels
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Explore →See the Suggestions & Complaints module with your team.
In a short meeting, we'll show how the module fits your processes.