Manage Shifts, Overtime, Training and Feedback Without Friction
Shift-based agent teams, break and leave calendar, overtime approvals, product training and anonymous feedback.
Optimized for Call Centers
Ikago instead of the traditional method
Ikago manages shift leave in call centers with real-time conflict prevention. It routes campaign overtime through approval chains into timesheets, delivers updated product training via mobile video and exams, and fosters engagement through anonymous feedback.
Traditional method
Leave requests clash with calling shifts
Ikago solution
Conflicts are detected instantly on the shift calendar
Traditional method
Overtime hours calculated manually
Ikago solution
Calculated automatically from hours, logged via approval chains into timesheets
Traditional method
Agent grievances stay hidden until resignation
Ikago solution
Early intervention via anonymous wishes and grievances channel
Anlık
Shift-leave conflict alerts
Otomatik
Overtime calculation and approval chain
Anonim
Employee feedback channel
Call Center — modules built for the shop floor
Leave Management for Tight Shift Cycles
Leave requests are checked against shift rosters, maintaining call answering capacity.
Explore →Put Shift Overtime Through an Approval Chain
Overtime is calculated automatically from start and end time, clearing team lead approval into timesheets.
Explore →Anonymous Reporting Channel for Agents
Agents submit workplace concerns or grievances anonymously; HR handles resolutions transparently.
Explore →Product and Service Training Tracking
Product and script updates are trained via video and exams, tracking agent scores individually.
Explore →Other sectors
Call Center — see this setup with your team
Let us show you in a short demo call how a workflow tailored to your sector works.
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